WHAT IS MANAGEMENT

Management is the process of getting activities completed efficiently and effectively with and through other people.

• •Contrast efficiency and effectiveness.
• Explain why efficiency and effectiveness are important to management.
  What Do Managers Do?

  •Describe the four functions of management.

  •Explain Mintzberg’s managerial roles.

  •Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level.

  •Discuss the changes that are impacting managers’ jobs.

  •Explain why customer service and innovation are important to the manager’s job. What Is An Organization?
• •Describe the characteristics of an organization.

  •Explain how the concept of an organization is changing.

  Why Study Management?

  •Explain the universality of management concept.

  •Discuss why an understanding of management is important even if you don’t plan to be a manager.

  •Describe the rewards and challenges of being a manager.

  •Manager

  ØSomeone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.
• •First-line Managers

  ØAre at the lowest level of management and manage the work of non-managerial employees.

  •Middle Managers

  ØManage the work of first-line managers.

  •Top Managers

  ØAre responsible for making organization-wide decisions and establishingplans and goals that affect the entire organization.