MANAGEMENT SKILLS

A manager job is varied and complex. Manager needs certain skills to perform the duties and acclivities associated with being a manager.

During 1970s Robert L Katz research found that managers need three basic skills.

1. Technical skill

2) Human skill

3) Conceptual skill

SKILL NEEDED AT DIFFERENT MANAGEMENT LEVELS:

Using these skills managers must be able to see the organization as a whole understanding the relationship among various subunits and visualize how the organization fits into broader environment. These skills are very important at top level.

CONCEPTUAL SKILL

The ability to think and conceptualize about abstract and complex situation.

Conceptual skill relates to the top management only, because these are those people who are over all responsible for the failure and success of an organization.

It depends upon the top management how it controls the activities and makes long and short term plans for the successful operation?

1) if they want to establish a new unit forecasting regarding all aspects is necessary because resources of the organization should be utilized efficiently.

2) If they are going to introduce a new product in the market then ,

a) At which time you launch your product?

b) What will be price?

c) How to attract the people ?

d) What are other factor which will beneficial?

To think and decide regarding all that is the relationship of the top management. When top management thinks and makes decision regarding all these aspects then we will say that it is conceptual skill.

HUMAN SKILL

The ability to work well with other people individually in a group.

From the figure we can see that human skills are necessary for all type of management whether it is top, middle or lower level management.

Human skill is very necessary for every person whether he is the employee in the organization or not. Because manager face people within the organization. They should know that:

• How to face them
• How to communicate
• How to lead
• How to motivate
• How to guide them in difficulties and how to encourage them at some sorrow occasion.
• How to create trust and brotherhood among themselves. So that they work well with best interest of the organization.

TECHNICAL SKILL

Knowledge of and proficiency in a specialized field

We can also see in the figure there is a technical skill. Technical skill includes knowledge of and proficiency in

• Engineering
• Computer
• Finance and manufacturing

All front line managers should be skilled so that staff did not feel any problem.

DESIGN SKILL

Design skill is the ability to solve the problem in such a way that will beneficial for the organization .If manager merely see the problem and become problem watcher then they will perform the duty of design skill. Therefore manager must have valuable skill so that he will be able to solve the problem in light of realities they face.