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Monday, May 5, 2008

WHAT IS MANAGEMENT



Management is the process of getting activities completed efficiently and effectively with and through other people.

  • Contrast efficiency and effectiveness.
  • Explain why efficiency and effectiveness are important to management.
    What Do Managers Do?
    Describe the four functions of management.
    Explain Mintzberg’s managerial roles.
    Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level.
    Discuss the changes that are impacting managers’ jobs.
    Explain why customer service and innovation are important to the manager’s job. What Is An Organization?
  • Describe the characteristics of an organization.
    Explain how the concept of an organization is changing.
    Why Study Management?
    Explain the universality of management concept.
    Discuss why an understanding of management is important even if you don’t plan to be a manager.
    Describe the rewards and challenges of being a manager.
    Manager
    ØSomeone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.
  • First-line Managers
    ØAre at the lowest level of management and manage the work of non-managerial employees.
    Middle Managers
    ØManage the work of first-line managers.
    Top Managers
    ØAre responsible for making organization-wide decisions and establishingplans and goals that affect the entire organization.

MANAGEMENT FUNCTIONS

CONCEPT OF MANAGEMENT.

One of the most important human activities is management. Ever since people began farming groups to accomplish ail that they could not achieve as individuals.

Management has been essential to ensure the co-ordination of individual’s efforts.

KOONTZ

“The process of designing and maintaining an environment in which individuals working in groups accomplish efficiently selecting aims “

BOVEES

“ The process of attaining organizational goals by efficiently and effectively Planning , Leading, Organizing and Controlling the organizations human, physical, financial and informational sources

S.P. ROBBINS

“The process of coordinating work activities so that the are completed efficiently and effectively with and through other people “

EXPLANATION

Here effective and efficient words stands for relation between inputs and outputs .

When an organization output handsome and according to standard with maximum profit and minimum cost we can say that management is efficient

When the goals and attainment set by management are achieved fully or mostly then we can say that the management is effective

PARTICIPATION OF BOTH

For the success of any organization a compulsory that management should be effective and efficient

  • if management is effective and not efficient the organization can not achieve the goals
  • if the management is efficient but not effective the organization can not achieve the goals
  • Organization must be efficient and effective . then organization can achieve the goals

FUNCTION OF MANAGEMENT

1 ) PLANNING

2)ORGANIZING

3) LEADING

4CONTROLLING

PLANNING

It involves the process of defining goals, establishing strategic for achieving those goals and developing plans to integrate and coordinates activities

FOCUS OF PLANNING

The focus of planning is on future. It is the management responsibilities to prepare the organization for unseen days ahead. The essence of planning function is that planning and plans involve future and action to be taken place.

ELEMENTS OF PLANNING

  1. OBJECTIVE

2) ACTION

3)RESOURCES

4) IMPLEMENTATION

Objective are the integral part of the planning because the can specify future conditions. Which should e specified?

ORGANIZING

“Management function that involves the process of determining what task should be done, who is to do them ,how is to be task grouped, who report to whom, and where decision are made.”

ORGANIZING STRUCTURE

Organization structure can vary widely depending upon the decision of management regarding decision of tasks departmentalization and delegating authority.

DIVISION OF TASK

The most important consideration in dividing tasks is specialization of labor, where labors is specifies his gain which can be derived and calculated purely in economic term.

As the job is dividing into increasing and at some point cast of labour and capital is out weight. But after some time p.u cast will go up because more people and capital is engaged in process

LEADING

“Management function that involves the process of motivating subordinates influencing individuals or communication channels. Or dealing in any way with employee behavior issue”

LEADERSHIP DEMENSION

  1. SUPPORT

2) INTERACTION FACITITIES

3) GOAL EMPHASIS

4) WORK FACILITATION

SUPPORT

Leader behavior should be in such a way that subordinates have believed that have a personal worth and importance leader should inquire about their personal well-being and make sure that they will receive all the benefits.

INTERACTION FACILITIES

Leader behavior should be in such a way that encourages the followers or subordinates to develop, close and mutually satisfying relations with each other.

GOAL EMPHASIS

Stimulates enthusiasm among the followers for achieving excellent performance is known as goal emphasis.

WORK FACILITIES

It is the duty of the leader to direct and clarify the work of each follower. Regarding his/her work provides all planning sources task, scheduling

So that follower felt facility to work.

CONTROLLING

: Management function that involves monitoring actual performance compares actual standard and taking action if necessary”

MANAGEMENT SKILLS

A manager job is varied and complex. Manager needs certain skills to perform the duties and acclivities associated with being a manager.

During 1970s Robert L Katz research found that managers need three basic skills.

  1. Technical skill

2) Human skill

3) Conceptual skill

SKILL NEEDED AT DIFFERENT MANAGEMENT LEVELS:

Using these skills managers must be able to see the organization as a whole understanding the relationship among various subunits and visualize how the organization fits into broader environment. These skills are very important at top level.

CONCEPTUAL SKILL

The ability to think and conceptualize about abstract and complex situation.

Conceptual skill relates to the top management only, because these are those people who are over all responsible for the failure and success of an organization.

It depends upon the top management how it controls the activities and makes long and short term plans for the successful operation?

1) if they want to establish a new unit forecasting regarding all aspects is necessary because resources of the organization should be utilized efficiently.

2) If they are going to introduce a new product in the market then ,

a) At which time you launch your product?

b) What will be price?

c) How to attract the people ?

d) What are other factor which will beneficial?

To think and decide regarding all that is the relationship of the top management. When top management thinks and makes decision regarding all these aspects then we will say that it is conceptual skill.

HUMAN SKILL

The ability to work well with other people individually in a group.

From the figure we can see that human skills are necessary for all type of management whether it is top, middle or lower level management.

Human skill is very necessary for every person whether he is the employee in the organization or not. Because manager face people within the organization. They should know that:

  • How to face them
  • How to communicate
  • How to lead
  • How to motivate
  • How to guide them in difficulties and how to encourage them at some sorrow occasion.
  • How to create trust and brotherhood among themselves. So that they work well with best interest of the organization.

TECHNICAL SKILL

Knowledge of and proficiency in a specialized field

We can also see in the figure there is a technical skill. Technical skill includes knowledge of and proficiency in

  • Engineering
  • Computer
  • Finance and manufacturing

All front line managers should be skilled so that staff did not feel any problem.

DESIGN SKILL

Design skill is the ability to solve the problem in such a way that will beneficial for the organization .If manager merely see the problem and become problem watcher then they will perform the duty of design skill. Therefore manager must have valuable skill so that he will be able to solve the problem in light of realities they face.



DECISION MAKING PROCESS

DECISION

“A choice from two or more alternatives”

DECISION MAKING

Decision-making is a key element of management because managers continually face decision in

  • Planning
  • Organizing
  • Leading
  • Controlling that effect the organization and its performance

ACCORDING OT BOVEE:-

“The process of reorganization problem generating and weighing alternative coming to a decision, Taking action and assessing the result

S.P ROBBINS:-

“The set of eight steps at includes identifying a problem, selecting an alternative and evaluating the decision’s effectiveness”

EXPLANATION

To solve a problem, or any thing keeping in view best interest of organization. In short decision making solve more problems of organization and also help in creation best decision

DECISION MAKING PROCESS

Problem

“A discrepancy between an existing and a desired state of affair “

CRITERIA

“Criteria that define what’s relevant in a decision”

IDENTIFYING THE PROBLEM

The first step is determining the problem. Problem means a discrepancy between present and proposed state of affair/. The manager who is the head of the department has to make the decision. First of all he must determine and identifying the desire roots of problem that problem could be solved toughly.

Furthermore, problem identification is not simple or in signification. Before something can be characterized as problem, manager have to be aware of the problem be under pressure to take action and have resources needed to take action.

IDENTIFICATION OF DECISION MAKING CRETIRA

In decision criteria, managers have to define what is relevant to the problem in decision such as

  • Price
  • Reliability
  • Product
  • Product model
  • Guarantee & Warranty
  • After sale service
  • Useful life

Modern technological changes and where manager do not identify a particular criteria, is treated as irrelevant

ALLOCATION WEIGHTS TO CRITERIA

The factors of a criterion are not of equal importance. Therefore, we have to give them weights keeping in view their importance.

While purchasing computer we allocate weight to previous decision criteria.

CRITERIA WEIGHTS

Reliability 10

Screen size 8

Warranty 5

Weight 5

Price 4

Screen type 3

We allocate any other number for weights but according to their importance in decision making. In this the highest weight is 10 point.

DEVELOPING ALTERNATIVES

In this step we develop a list of all alternatives that can solve our problem. In this step evaluation of alternatives is not made.

For example, the problem is we have to purchase perfume soap then various alternative soap like Lux, Breeze, and Palmolive. These are the list of just various alternatives.

ANALAYSIS OF ALTERNATIVES

After identification of alternatives there should be analysis. While in analysis we kept in mind all weakness and strengths of the alternatives.

Analysis is done against the decision criteria so that decision could be in the best interest of organization.

SELECTING AN ALTERNATIVE

During analysis we analyzed the alternatives against their respective weights. After this step we will be in a better position to identify and select the most appropriate alternative, which gas high scores and also more important and relevant according to the needs of the organization.

IMPLEMENTATION OF ALTERNATIVE

Decision may fail if the implementation of the alternative is not properly done. Because it is the time of putting the choice into action.

The selected alternative is implemented into action and effective planning, organizing, leading and controlling influence decisions.

EVALUATION OF DECISION EFFECTIVENESS

The best step in the decision making process is to check the results of decision which is made. To check whether, the decision is solved according to standard.

Where decision is not fulfill the requirements of problem, the again decision making process started and carry on until satisfied.

TYPES OF DECISION MAKING

Following are the main two types of decision-making

  1. Programmed decision
  2. Non-programmed decision

PROGRAMMED DECISION

S.P ROBBINS: “A repetitive decision that can be handed by routine approach”

BOVEE:

“A decision made when the situation occurs frequently enough, or is sufficiently well structure to be resolved by applying predetermined decision rules”

Programmed decision-making is relatively simple because, be mostly depend upon the past solution. Manager do what they have done in past in the same situation.

For example, if a server in a restaurant spills drink in the coat of a customer does not require that manager goes through all the decision-making steps.

There will be some standards to handle routine or daily activities such as:

  • Its reserve fault
  • Damaged is significant
  • Customer has asked for remedy
  • After the entire manager has to retain the customer whether

They have to bear something or not

NON-PROGRAMMED DECISION

S.P ROBBINS:

“Unique decision that require customer made solution”

Bovee:

“ A decision made in situation where predetermined decision rules can not be applied, because the situation is less structured, occurs rarely, or is unique”

These are less clear-cut than programmed decision and are not made regularly. Therefore, manager cannot develop guidelines for handling similar decision in the future.

Following are the example of non-programmed decision.

  • Whether to merger with another organization or not
  • How to re-engineer to improve process
  • What type of marketing strategy is needed for a new product?

RATIONAL DECISION MAKING

Constant prefer whenever you travel abroad.

NO TIME OR COST ORIENTATION

It is assumed that there is no limitation of time and cost in rational decision. It means you can take too much time or cost regarding collecting information.

MAXIMUM PAYOFF

Keeping in view the problem, the alternative, which is being chosen, must pay back maximum value.
BEST INTEREST OF ORGANIZATION

While in rational decision, it is also assumed that the decision must be for best economic interest of organization.

So all these assumptions should be applied to any rational decision-making.

LIMITS OF RATINALITY

Keeping in view various studies we suggest that decision-making of ten veers

From the logical consistent and systematic process that rationality implies.

Let us examine some important insights.

INFORMATION PROCESSING CAPACITY

Decision makers are usually individuals and their information processing capacity is limited. They can hold only few information in their memory not thousands individuals create simple models.

QUALITY OF INFORMATION

Many decision maker select information, which are easily accessible ignoring the quality of information. In this way important information have a less weight than the information, which are easily accessible.

If you have to collect information from Karachi company then you must go to Karachi and not rely upon the information provided by any other company or person.

COMMITMENT PREMATURELY TO A SPECIFIED ALTERNATIVE

Sometime, the decision makers have commitment to specific alternatives clearly in the decision-making and in this way important alternative may be ignored.

DIVERGENT INTERESTS

The existence of divergent interests ensures that there will be different in goals, alternative and consequences. It means at one and same time a decision makers has many goals. For examples, to invest in productivity sector, to invest in same sector, to invest in trading sector. It is also limited the rational decision process.

TME AND COST

Time and cost also limits the rational decision process because now a days every managers and organizations have limited time and cost for research method.

CULTURE AND ORGANIZATION

In same or you can say that in many organization there culture is so strict one and cannot appropriate the innovation work of employees and therefore it also limits the boundless of rational decision.

BOUNDED RATIONALITY

In bounded rationality, managers construct simplified models that extract the essential features from the problem without capturing all their complexity.

S.P ROBBINS:

“Behavior that is rational without the parameters of a simplified model that captures the essential features of a problem”

DAVID C. MARTIN:

“I accept that suggests that you only get satisfaction regarding the problem and cannot achieve maximum value.

SATISFACTION

It means that an individual does not set an optimum goal in decision problems.

But instead of establishes a very limited range of goal that would be acceptable.

S.P ROBBINS:

“Acceptable of solution that are enough” about satisfaction.

Now finally we review of decision-making process of both rational and bounded rationality.

WHAT IS CONTROLING? ITS IMPOTANCE AND PROCESS

CONTROLLING

S.P ROBBINS

“The process of monitoring activities to ensure that they are being accomplish as planned and of correcting any significant deviation”

HENRI FAYOL

“in the under taking, control consist in every thing whether every thing occurs in conformity with the plan, the instruction issued and principles establish. It has four objects to point out weakness and errors in order to rectify them and present reoccurrences. It operates an every thing, thing, people and action.”

BILKY E GOETZ

“Management planning seeks consistence integrated programs “while” management control seeks to compel events to complete to plans”

THE IMPORTANCE OF CONTROLE

In order to achieve the objectives, controlling function is more important because of planning, organizing and leading effective one and controlling is poor then it is a hurdle to way of achieve objective.

THE CONTROL PROCESS

“The process of monitoring and measuring actual performance, comparing it against a standard, and taking managerial action to correct deviations or inadequate standards”

This process consists of three steps:

  • Measuring action performance.
  • Comparing action performance against a standard.
Taking corrective managerial action of removes deviation.

HOW WE MEASURE

Four sources of information frequently used by manager to measure actual performance are personal observation, statistical report, oral report and written report.

First of all we will set our standard and then they will check or measure actual performance through:

  • Statistical report
  • Oral report
  • Written report

COMPARING WITH STANDARD

We compare the actual performance with standard. If standard has been achieved then there is no matter but if there is a deviation then we will accept variation, which is with in the limits of acceptable as shown in previous diagram

TAKING MANAGERIAL ACTION

After the identification of deviation manager can take decisions to correct the deviation.

REVISE STANDARD

Keeping in view the deviation, manager can check the deviation. If standard is wrong one then they will revise the standard and against will go to through the whole process

TYPES OF CONTROL

FEED FORWARD CONTROL SYSTEM

“Predetermine action of steps before actual work or activity is done”

For example,

In airline companies, they take every possible steps or information before taking of the air-plan.

This system is largely disregarded in practice because managers have been so dependent for purpose of control on according and statistical data.

TECHNIQUES

One of the batter techniques of future directed control, which is used today, is the technique of Network planning, exemplified by PERT net works.

This technique of planning and control does enable manager to see that they will have problems in such areas as costs or on line delivery unless they take action new.

REQROITEMENT FOR FEEDFARWARD CONTROL

  • Planning and control system should be made
  • Important variables must be identified
  • Model of system must be reviewed
  • Data of inputs must be regularly collectively
  • Variables in data regularly
  • Action must be taken to solve something.

CONCRETE CONTROL SYSTEM

S.P ROBBINS

“Control that occurs while an activities is in progress”

DAVID C MARTIN

“The regulation of ongoing activities that is the part of organization standard”

Concrete control system involves regulating ongoing tasks its use requires clearly specified standard regarding how various activities are to be conducted.

Whenever there is a deviation it requires concreteness.

FEED BACK CONTROL SYSTEM

S.P ROBBINS

“Concrete imposed after an action has occurred”

DAVID C MARTIN

“Regulation exercised after a product or service has been completed to ensure that the final output meets organization and goals.

This system is being used in present era. It provides information that will facilitate the planning process, moreover provides output information that is particularly useful in the process of rewarding employee performance.

MULTIPLE CONCRETE

System is used to or more feed forward concurrent and concurrent and feedback control process and involves several strategic control points.

ORGANIZATION STRUCTURE & DESIGN

ORGANIZATION

Organization and management of people at work are interrelated. The genesis organization occurs when two or more met together to achieve common goals.

DEFINATION:

“An Organization is a system, having an established structure and conscious planning in which people work and deal with each other in a co-ordinate and cooperative manner for the accomplishment of recognized goals”

We can say “the progress of creating an organization’s structure

ORGANIZATION STURCTURE

Organization implies structure. It means the total work to be carried on must be grouped by kinds into divisions department sections and units. Means must also be provide for coordination and integration of people and their activities.

S.P ROBBINS:

“The formal framework by which jobs tasks are divided, groups and coordinated”

BOBEE SAYS

“Organization structure is a formal system of interaction and coordination that links the takes of individuals and groups the effectively achieve organization goals”

DEPARTMENTALIZATION

The basis by which jobs are grouped tighter is called departmentalization. Every organization will have its own specific way of classifying and grouping work activities

Grouping activities according to similar work

Thus companies:

  • All engineers together into an engineering department
  • All personnel specialists into a personnel department
  • All sales persons into a sales department
  • All account people into an account department

Here we diagrams of every department and process specialization. There are five and very important departments.

FUNCTIONAL DEPARTMENTALIZATION

departmentalization groups jobs by functions performed. This approach can be used in all types of organization. Although the function changes reflect the organization’s objective and work activities. Following a diagram of functional departmentalization

Efficiencies from putting together similar specialties and people with common skill knowledge and orientations. Limited view of organization goals.

LOCATIONAL AND GEOGRAPHICAL DEPARTMENTALIZAION

Geographical departmentalization groups jobs on the basis of territory or geography. So sales force are typically organized by this method. A company has a head office in one city and for control, and for too close to the buyers , they open their branches in different cities and countries.

  • Pakistan postal service
  • Tele communication service

More effective & efficient handling of specific region issues that arise

Duplication of function (+) serve needs of unique geographic maker better (-)

Can feel isolate from other organization areas.

PRODUCT DEPARTMENTALIZAION

This method is very common in manufacturing field, originally organization were organized functionally, but as they grew to achieve coordination and to achieve unified effort become so different.

So to remove these problems they set product departments or units. These units are responsible regarding all aspects of respective products.

Multinational companies which have hundred of products, usually do that such as

  • Liver brother company etc
  • General electric company etc

ü Allows specialization in particular products and services

ü Manager can become exports in their industry

ü Closer to customer

ü Duplication of function

ü Limited view of organization goals.

PROCESS DEPARTMENTALIZAION

Process departmentalization groups’ jobs on the basis of product or customer flow.

In organization there are number of employees who are doing something, working in same general location on same product for the same clients. It is necessary for the organization for control purpose to set up units’ sections and departments such as in the army. Personnel are organized into Squads, platoons, companies and battalions.

Inspection and shipping department manager

v Efficient flow of work activities

v Can only be used with certain types of products

CUSTOMER DEPARTMENTALIZAION

Finally, customer departmentalization grouped jobs on the basis of common customer who hove common needs or problems that can best be met by having specialist for each.

Usually sales force may be divided keeping in view the customer such as government, industry and private individuals.

This type of specialization may be advantageous of personnel must aware to the special needs particular classes of custom.





PERSONNEL AND ITS FUNCTION

Specialized department were firstly created in the 1920s to handle the administration of the personnel program, they were usually called personnel departments. Every individual who guides and directs the corporation president, does a personnel work.

Personnel management activates are carried on both by the staff personnel department and by operating management in the course of directing the activities of the work force. In 1940s many companies added responsibilities of labor contract negotiation, contract administration, and grievance handling to other activities to the personnel department.

ACADEMY OF MANAGEMENT

The academy of management changed the designation of its “manpower management” division to “personnel or human resources” division in 1975s. for the sake of conciseness. We shall use the term just personnel.

PERSONNEL, IS IT COMPULSORY TO CREAT?

In a very small organization such as, VETA BREAD, HANI BREAD, SONA BREAD etc. there is no need of personnel department an the president or owner himself do all work regarding employee’s hiring training, disciplining, and firing.

But in a large organization such ICI in Pakistan, McDonald’s, HOTEL COMPANY, UNI LIVER etc. a president or owner cannot perform all work regarding employee’s hiring, disciplining, training, and firing because for such a larger organization there is need of different people with different skills. Therefore, a separate department is established which is called personnel department.

FUNCTION OF PERSONNEL

Following are the function of personnel department.

EMPLOYMENT

This function includes recruitment, selection, and induction into the organization. It is also its responsibility to determine content of the job to be performed and the employee qualifications necessary to perform the job satisfactorily. These are recorded in the form of job descriptions and job satisfaction.

The personnel department must developed and maintain adequate source of labor. It must also ser up and operate the employee selection system, which is include interviews, selection tests, a medical examination and reference cheeks.

TRANSFER, PROMOTION, AND LAYOFF

For these takes the personnel department serves primarily in a coordinative capacity. When employees are moved from one department to another because of the needs of the business of individual requests, the personnel records may be studied to ascertain that they possess the requisite skills.

PROMOTION

When a vacancy occurs in a position, it may be filled by promotion from within or by direct hiring from outside the company. This decision is often made jointly between the personnel director and the executive in charge of the department where the vacancy has occurred.

LAYOFF

Layoff typically at processed by the personnel department to unsure that the proper order of preference is followed. This can become quite complicated if these combinations of job department, and plant wide seniority rights must be observed.

TRAINING AND DEVELOPMENT

One the job training and coaching are performed by the line supervisor or by the specially designated employee. In training, it is the responsibility of the personnel department to determine training needs in cooperation with line management.

Once the needs are established, the personnel training specialists must design a program to accomplish the desired result. In coaching, performance appraisal, studies, and special broadening assignments are largely executed by operating managers.

COMPENSTAION AND ADMINSTRATION

Personnel department mostly handles the work of designing and installing a job evaluation program. The decision to adopt a particular pay structure with pay grades and fixed minimums and maximums for the grades is a top management responsibility.

The day-to-day work analyzing jobs, evaluation their worth and maintaining suitable records is a staff personnel function.

HEALTH AND SAFETY

Health program is the identification and control of agents within the working environment that can cause occupational disease. Some agents can be gases, dusts, fume. Toxic chemical or metals noise, heat, radiation, biological substances, and stress.

Industrial hygienists are employed to identify and control such hazards to health

The safety director must prepare safety display distribute safety leaflets, and develop safety instructional material.

DISCIPLINE AND DISCHARGE

Discipline has two principles in the first sense it means, “ training that molds or corrects” this means the achieving and maintaining of orderly employee behavior. The second meaning of the term discipline refers to punishment of wrongdoers.

The personnel department commonly assumes the responsibility for formulating he list of necessary relies together with the range of penalties for each offense. Frequently this list of rule and penalties is discussed and clear with high level line management before it is issued and communicated through out the organization.

LABOR RELATION

The personnel industrial relations staff plays a very significant role in labor management relations. The directors of industrial relations usually serve as key members.

When a union has been certified by the national labor relation board, than management must bargain with it in regard to wages rate of pay , hours of work, handling grievance, allocation of overtime, handling transfer and layoff etc.

BENEFITS AND SERVICES

Included under this category are pensions, group life insurance, hospital & medical insurance, sickness leave pay plans, social programs, recreational programs and claims is handled by the personnel department.

ORGANIZATIONAL PLANNING

In the office of the corporation president, concept of organization planning is developed in which president has a final authority, while personnel department gathers data does research prepare plans, and gives advice to the office of the president.

ORGANIZATION DEVELOPMENT

A conferences board survey conducted in 1975s revealed that “organization development” has emerged as a major personnel activity since an earlier investigation in 1965s. Consultants are often involved in OD work. They work jointly with management to collect data, diagnose problems, and work out solutions

HUMAN RESOURCE PLANNING

Another new function that has emerges in recent years is human resource planning is also called manpower planning. Human resource planning is the process by which a firm insures that it has right number of qualifies persons at proper time, performing job that are useful to the organization and which provide satisfaction for individuals involved. The principal elements involved in human resource planning are,

Goals and plans of organization. Current human resource, human resource forecasting, audit and adjustment, and designing program to important the plans.

EQUAL EMPLOYMENT OPPORTUNITY

Since 1965s the major function of personnel department is to provide equal employment opportunities. An owner or employer is not allowed to discriminate due to race, color, sex, nation, origin, and religion or age etc.

PERSONNEL INFORMATION SYSTEM

Today many organizations have staffs of people trained in mathematical analysis, computers, and management information system. Among the applications have been human resource planning, skills inventoried, and employee benefits analysis and productivity studies.

PLANNIG AND ITS LEVEL

Planning is the first of the four functions that make up the management process.

Managers have a primary responsibility for planning, because planning is more important and effective.

S.P ROBBINS

“A process that involves defining the organization goals establishing strategy for achieve those goals and developing a comprehensive set of plans to integrate and coordinate organization work”

COURTLAND L.BOVEE

“The process of determining that where the organization should be in future and then selecting and implementing the most effective set of actions to achieve that future state”

GIBSON

“The planning function includes those managerial activities which determine objective and the appropriate means for achieving that objective”

LEVELS OF PLANNING

The most popular ways to describe organizational plans or levels are by their breadth, time frame, specificity, and frequency of use.

Following are the levels of planning and management who make such plans are under,

STRATEGIC PLANS

Plans that apply to the entire organization, establish the organization’s overall goals, and seek to position the organization in terms of its environment.

These plans are usually made by the top management in consolation with board of directors and middle management. They typically cover a relatively long time horizon and usually 3 to 5 years or more in future.

TECTICAL PLANS

“Target or future results usually set by middle management for specific department or units”

Tactical plans are the means charted to support implementation of the strategic plan and achievement of tactical goals.

Tactical plan outline the major steps that particular departments will take to reach their tactical goals.

  1. LONG TERM PLANS

Its study in tactical plan “Plans with a time frame beyond three years”

2. SHORT TERM PLANS

“Plans covering one year or less”

Intuitively, it would seem that specific plans would be preferable to directional or loosely guided plans.

a) SPECIFIC PLANS

Plans that are clearly defined and that leave on room for interpretation.

b) DIRECTIONAL PLANS

Plans that are clearly defined and that leave no room for interpretation.

OPERATIONAL PLANS

Plans that are specify the details of how the overall goals are to be achieved, target or future results usually set by lower management that address specific measurable outcomes required from the lower level.

Such plans spell out specifically what must be accomplished over period in order to achieve operational goals.

SINGLE USE PLANS

A one time plan specifically designed to meet the needs of a unique situation.

STANDING PLANS

Ongoing plans that provide guidance for activities performed repeatedly.

FARMAL AND INFORMAL PLANNING

FARMAL PLANNIGN

Formal planning is a part of planning. Everything is in written formed and regarded objectives all members are informed and clear the path on which they have to act upon and it is usually in large business and also in mediums size business.

INFORMAL PLANNING

In this planning there is nothing in written form and there is little or no sharing of objectives with other members. It is usually exists in small business.

 

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